1. What is buynewart?
buynewart is a UK based company with a global perspective and attitude.
Our aim is to bring you some of the most interesting contemporary artists and photographers across the globe making their work accessible to a wider audience than ever before.
We also provide art consulting to companies, architects and interior designers helping them choose art, which enhances working environments in a unique way differentiating any brand.
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HELP WITH ORDERING YOUR ART, SHIPPING AND RETURNS
1. How do I order artwork from buynewart?
It’s simple; either buy art online or though our call centre (UK AND WORLD + 44 (0)845 223 5930 US TOLL FREE 1-800 844 7046). You can buy work from an artist’s detail page or your private view area by adding items to the basket and proceeding to checkout. We require a billing and shipping address, payment details as well as contact telephone number. If you wish to make a repeat purchase you will be asked for the 3 digit security code on the back of your card to re-verify your card for security. Please ensure the billing address is the same as the address registered to your card.
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2. Is it safe and secure to use my credit card to buy on this website?
We use the highest levels of security available on the Internet. 128 Bit SSL is used to collect your card details and we use a secure payment gateway to take payments. Your payment details are processed using Velocity Pay's secure payment gateway and your full credit card details are never stored or held by buynewart reducing fraud risks considerably. We value your privacy and are registered under the 1998 Data Protection Act in the UK we will not pass your details on to anyone without your consent. Read more On Privacy and Security ^ Back To Top
3. How long will it take for me to receive my art?
You will receive immediate confirmation of your order by email and a follow up email once the order is being processed (typically the next working day) Once your order is ready to be delivered (typically within a few working days) we will send you an email to say your parcel has been dispatched along with a tracking code to enable you to monitor your parcels progress.
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As a general rule expect the following delivery times from the dispatch email:
UK Express* - 1 Working Days
UK Standard - 1-3 Working Days
Europe - 5 working Days
US - 6 working Days
Rest of the World - 10 days
The delivery lead-time is also presented at the basket stage.
Express shipping can only be offered to UK residents*
(Excluding in the UK Scottish Highlands / Islands and Channel Islands)
4. What is the buynewart return policy?
If you are not happy with your purchase you can return it to the following address:
buynewart Returns
4 Morris Place
off Stroud Green Road
Finsbury Park
London
N4 3JG
UK
In order to return goods you need to email returns@buynewart.com within 14 days of receipt of the goods and obtain a GRN (Goods Return Number) and form, which we require you to fill out and send along with the work. Please make sure the work is packaged exactly the way it was sent to you otherwise we cannot guarantee a refund. You will be refunded the cost minus shipping charges.
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7. Will I be charged any import taxes?
Please note we are not responsible for duties or taxes levied on your goods which may be dealt with at customs. VAT is levied to goods exported within the EC and individual countries deal with any duty charges separately.
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8. When will my credit card be charged?
When you have placed your order we reserve the funds against the card you ordered with. We don’t actually take these funds from your account until the order is processed and shipped.
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9. What currency will I be charged in?
We display currencies in order to help you price an order in your own currency. Orders are taken in GBP / Sterling and will be converted form your cards local currency at their rate of exchange. We show prices in multiple currencies as a guide only.
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11. How do I redeem a promotional code?
If you would like to redeem a promotional code you can do this at the checkout stage before you enter your payment details. Simply type the voucher code into the box with a heading “promotional code” and press the button marked ‘claim discount’.
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11. How will the work be shipped?
Please note that A3 and A2 print sizes will be shipped flat packed in reinforced packaging and A1, A0 and 80cm x 100cm will be shipping rolled and inside a reinforced cardboard tube.
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PRINTING
1. How is the work printed?
We reproduce artist’s images to the highest quality and standards. We use a state of the art digital inkjet print process commonly know as Giclée.
Giclée images are generated from high resolution digital scans and printed with archival quality inks. The ‘giclée’ printing process provides better colour accuracy than other means of reproduction.
Giclée prints are advantageous to artists who do not find it feasible to mass produce their work, but want to reproduce their art on-demand. Once an image is digitally archived, additional reproductions can be made with minimal effort and reasonable cost. The prohibitive up-front cost of mass production for an edition is eliminated. Archived files will not deteriorate in quality as negatives and film inherently do. Another tremendous advantage of ‘giclée’ printing is that digital images can be reproduced to almost any size and onto various media, giving the artist the ability to customize prints for a specific client.
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2. How high quality is the print? Giclée prints are created using professional 12-Color ink-jet printers. Epson, and Hewlett-Packard are the main manufacture of these printers. These advanced technological printers are capable of producing incredibly detailed prints for the fine art market.
The quality of the giclée print rivals traditional silver-halide and gelatin printing processes and is commonly found in museums, art galleries, and photographic galleries.
We use the very best in archival standard papers supplied by the world renowned German paper manufacturer Hahnemühle. This new technologically advanced process gives your print a longevity the same as that of a traditional photographic processes. The contemporary art prints you purchase from Buynewart will last at least a lifetime and if you follow our Fine Art Framing Guidelines correctly even longer.
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3. How do you authenticate the work as a limited edition?
buynewart take the authentication of prints very seriously. All of our limited edition prints are strictly controlled and we guarantee that no limited edition print will be produced beyond the specified edition. To ensure that each edition is strictly controlled buynewart have developed and use an unique stick and stampTM print authentication system.
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4. What do the print sizes mean?
1. The size specified on the website (ie. A2 - 42cm x 59cm) refers to the size of paper that the artist's image is printed onto.
2. The artist's image printed onto the paper will be scaled to fit the paper leaving a minimum of a 1inch/2.5cm white border at the top and bottom or left and right of the print. This will allow for easy framing using the recommended window mounting process.
3.Paper sizes explained what the 'A' sizes are in mm and inches. (see directly below please include the table below.)
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